M3 Care
Last updated: 2026-01-10
This policy describes the terms and conditions of M3 Care (the “Service”), a voluntary service and safety service provided by Milennia AB, org.nr [559434-9937] (“Milennia”, “we”, “us”), to you as a customer (“you”, “the customer”).
1. What is M3 Care?
M3 Care is an ongoing service and maintenance service for customers using the M3 machine within the framework of the M3 concept.
The purpose of M3 Care is that:
- Reduce the risk of unexpected costs
- Ensure prompt assistance in case of technical problems
- Cover certain spare parts and service operations under this policy
M3 Care is not an insurance and should not be considered as an insurance activity
2. Scope of service
As long as you have an active M3 Care subscription, the service, at Milennia's discretion, includes:
- Accidental damage (e.g. if the unit or parts are dropped)
- Technical failures or malfunctions
- Replacement of defective or faulty components
- Shipping costs related to repairs
- Actions always take the form of service, repair or spare parts, never in cash compensation.
3. What is not covered?
M3 Care Covers not:
- Cosmetic wear that does not affect the operation of the machine
- Damage due to lack of cleaning or lack of basic maintenance
- Unauthorized modifications or repairs carried out by third parties
- Loss or theft of the machine
- Damage caused by intent or gross negligence
- Indirect damages such as loss of business, loss of income or downtime
- Costs of temporary replacement units, unless otherwise expressly agreed in writing
4. Prerequisites for validity
For M3 Care to apply, it is required that:
- The machine is used according to Milennia's and manufacturer's instructions
- Damage or error is reported to Milennia within 7 days of detection
- Necessary information and documentation are provided upon request
5. Subscription & Payment
M3 Care is an ongoing subscription that is charged monthly.
- Payment is made automatically via the selected payment method
- No refund will be made for the started payment period
M3 Care is valid only for as long as:
- The subscription is active
- Payment is by agreement
- Customer has an active M3 subscription
6. Termination of M3 Care
If M3 Care is terminated or payment is not paid:
- Cease of service immediately
- Customer will be fully responsible for all future service, repair and replacement costs
Previous payments are not refundable.
7. Abuse and termination from Milennia
Milennia reserves the right to terminate M3 Care with immediate effect if:
- Incorrect or misleading information provided in case of claim
- Misuse of the Service through repeated or unwarranted demands
- Repeatedly delayed or missed payments
8. Limitation of Liability
Milennia's liability under M3 Care is always limited to what is expressly covered by this policy.
Milennia is not responsible for indirect, consequential or monetary loss in addition to this.
Milennia reserves the right to determine whether repair or replacement is to be made by repair, replacement of parts or other equivalent solution.
9. Acceptance of terms and conditions
By activating M3 Care and checking the acceptance box in connection with payment, you confirm that you accept this policy in its entirety.
This approval is binding.
10. Applicable law
This policy is governed by Swedish law.
Any dispute shall be decided by the Swedish General Court, unless otherwise agreed in writing.
11. Applicable Law and Jurisdiction
For questions about M3 Care, please contact:
Milennia AB
- E-mail: support@milennia.se
- Website: https://www.milennia.se